Knowledge base

1. 1Go to https://passwordreset.microsoftonline.com on any device.
2. 2Enter your work email address and complete the captcha.
3. 3Choose how to verify (text, call, or authenticator app) and enter the code.
4. 4Create a new password: at least 12 characters — a short phrase works great.
5. 5Sign back in on your phone and computer with the new password (Outlook may prompt you).

Tip: If it says your account isn't set up for self-service reset, submit a ticket and we'll reset it for you.

1. 1If you sign in with a Microsoft account, click “I forgot my password” on the login screen and follow the prompts.
2. 2If your PC is on a company domain or uses a local account, you'll need us to reset it — submit a ticket marked High.
3. 3Never write passwords on a sticky note on the monitor. Use a password manager instead.